Ymor is a proud partner of Nexthink. With this workspace monitoring software you can see your IT infrastructure as never before. The software analyses workspaces by realtime monitoring all end points, all users, all applications and all connections.
When an employee complains about the performance of IT on his or her virtual or physical workstation, it is important to get an objective picture of this performance. Is it really slow or unavailable? Does this apply to all workstations? Or are there too many applications open on this specific workstation? Workstation monitoring from Nexthink makes it easier for an IT department to control the performance of the environment.
How does it work?
Data collectors gather, analyse and present all the measured data from the workstation. For each parameter measured, divergent behaviour can be identified at the workstation level. The limit values can be determined for all parameters. The unique aspect of this is that measurement can take place from all connected workstations. This provides a helicopter view, and enables your IT organisation to ascertain how the individual workstations are influencing the experience of end users.
The traffic between workstations, users, applications, ports and the destination can be monitored in Nexthink.
Who is it for?
Workstation monitoring is often accessible to a service desk or functional administration department, in order to be able to see immediately, when users complain, the performance and bottlenecks of the specific workstation, and to isolate the problem. For managers, workstation monitoring is primarily relevant due to the reduction of operational costs and improved insight into durability, use and the necessity for certain hardware and software.
Complaints were often received from one of the municipal customers of Ymor regarding slow speeds on the workstation. This involved various applications and various types of complaints. Workstation monitoring now provides insight into precisely which applications are involved, how much outage is actually occurring, which applications are open simultaneously and, for example, whether the version of IE is still adequate. Proactive alerting also takes place regarding security risks, and regarding on-time replacement or upgrading of a specific workstation.
What are the benefits?
Naturally, the Nexthink software can be integrated within the Ymonitor environment, and it contributes to gaining control. Because specific insight is provided into who is doing what which location, this addresses security issues and performance issues and improves efficiency. Nexthink is a ‘cool vendor’ of Gartner and has an average payback period of 1 year.
- Measure the performance and behaviour of individual workstations;
- Reduce the number of tickets;
- Reduce licence costs;
- Grip on and control of security;
- Detailed information on load and capacity;
- Lifecycle management of workstations;
- From reactive to proactive control;
- Reduction of resolution times;
- Alerts in the event of faults.
For more information about our partner, Nexthink: www.nexthink.com