Objective measurement of end user experiences using Ymonitor
Unfortunately, incidents in your IT environment are often identified first by your end users. A low availability or deteriorated performance of the application results in irritation among your users, a reduction in productivity, and furthermore can cause damage to your image or loss of revenue. With the help of Ymonitor for application performance monitoring, you can stay one step ahead of this.
How does it work?
In order to objectively analyse the performance of your application, Ymor measures from the perspective of the end user. Measurement points are placed at relevant locations, which are used to measure the various actions. For example, opening the application or ordering a product are continuously simulated and measured. The results of these measurements are displayed on a personalised dashboard. If the performance deteriorates or the application is unavailable, this is displayed immediately on your dashboard, and you receive an alert.
Who is it for?
End-user monitoring is generally deployed by a technical administration or operations department. The people responsible for specific applications or the infrastructure also benefit from monitoring the entire chain. The software is structured to serve multiple target groups: where administrators can dive deep into the material, managers can choose to receive a weekly report or view an indexation of the performance on a convenient dashboard.
Dutch Railways (NS) makes use of virtual Citrix workstations. So many people use this that it is extremely important that the Citrix application is available and works quickly. The application is part of an extremely complex chain, and NS has therefore asked Ymor to continuously monitor the performance of Citrix. If response times increase, this is seen immediately, and expensive incidents can be prevented.
What are the benefits?
With Ymonitor, you can monitor your key application chains, and identify any faults at an early stage. After a period of time, you can perform trend analyses, and see, for example, what the effects are of a new release, an increased number of users or the implementation of improvements in your IT landscape.
Customers of Ymor often use the results of application performance monitoring as a steering tool vis-à-vis suppliers (on SLAs and XLAs), to get an objective picture of the experiences of end-users, but also to shorten resolution times and prevent incidents.
Would you like to know more? Make an appointment for a free-of-obligation consultation or demo.